Streaming issues

Network Status

There have been no reported issues in your region. To assist you, click the next button for troubleshooting instructions to resolve missing channel issues.

App Crashing or not loading

First you should check that your TV is compatible with the Freeview Streaming TV App. Even though you may be able to download the app, this does not mean your TV is compatible. Please use the below link to find out if your device is compatible.

https://freeviewnz.tv/support/streaming/how-do-i-get-freeview-streaming-tv

Is the Freeview Streaming TV App up-to-date

If your app is crashing or not loading, then we first suggest checkin that the app is up to date. The current version of the app is shown below.

Freeview Streaming TV App Version:

Although the above can help determine the cause, sometimes you need to go a little further, press the next button to find more troubleshooting help.

App Crashing or not loading

First you should check that your TV is compatible with the Freeview Streaming TV App. Even though you may be able to download the app, this does not mean your TV is compatible. Please use the below link to find out if your device is compatible.

https://freeviewnz.tv/support/streaming/how-do-i-get-freeview-streaming-tv

If your app is crashing or not loading, then we first suggest checkin that the app is up to date. The current version of the app is shown below.

App Crash Screen

Although the above can help determine the cause, sometimes you need to go a little further, press the next button to find more troubleshooting help.

Channels

I have tried all the troubleshooting and it didn't work?

At this point, you would be best to get in touch with us by filling in the below form. Make sure you provide as much detail as possible, along with photos or videos.

Freeview Streaming TV App Contact Form

Check Your Internet Speed

Ensure your connection is fast enough for streaming. A minimum of 20mbps is recommended for good quality viewing. Perform a Speed Test (Link to chorus speed test)

Restart Your Modem/Router

If you're facing connectivity issues, try restarting your modem/router to resolve any temporary network problems.

Check your Internet Speed

Running from the secrets in her past, Scottish doctor Mia Beaton thinks she’s going to New Zealand to attend her sister Cassy’s wedding. On arrival she’s shocked to learn Cassy has died, fallen from a mountain ridge. Believing Cassy was pushed and murdered, Mia sets about hunting for the killer. Stars Lauren Lyle (Outlander, Karen Pirie), Jay Ryan (Top of the Lake).

Restart Your router

Running from the secrets in her past, Scottish doctor Mia Beaton thinks she’s going to New Zealand to attend her sister Cassy’s wedding. On arrival she’s shocked to learn Cassy has died, fallen from a mountain ridge. Believing Cassy was pushed and murdered, Mia sets about hunting for the killer. Stars Lauren Lyle (Outlander, Karen Pirie), Jay Ryan (Top of the Lake).

How to restart

  • Power off your device.
  • Wait 10-30 seconds, then power it back on.

For exact steps, refer to your device's user guide to avoid any issues during reboot.

App Crashing or not loading

First you should check that your TV is compatible with the Freeview Streaming TV App. Even though you may be able to download the app, this does not mean your TV is compatible. Please use the below link to find out if your device is compatible.

https://freeviewnz.tv/support/streaming/how-do-i-get-freeview-streaming-tv

Is the Freeview Streaming TV App up-to-date

If your app is crashing or not loading, then we first suggest checkin that the app is up to date. The current version of the app is shown below.

Freeview Streaming TV App Version:

Although the above can help determine the cause, sometimes you need to go a little further, press the next button to find more troubleshooting help.

App Crashing or not loading

First you should check that your TV is compatible with the Freeview Streaming TV App. Even though you may be able to download the app, this does not mean your TV is compatible. Please use the below link to find out if your device is compatible.

https://freeviewnz.tv/support/streaming/how-do-i-get-freeview-streaming-tv

If your app is crashing or not loading, then we first suggest checkin that the app is up to date. The current version of the app is shown below.

App Crash Screen

Although the above can help determine the cause, sometimes you need to go a little further, press the next button to find more troubleshooting help.

Uninstall and Reinstall the App

If your connection is fine and restarting the modem/router didn't help, try uninstalling or clearing the app's cache.

For specific instructions, refer to your TV's manufacturer guide:

Sony
Panasonic

Check Your Internet Speed

Ensure your connection is fast enough for streaming. A minimum of 20mbps is recommended for good quality viewing. Perform a Speed Test (Link to chorus speed test)

Restart Your Modem/Router

If you're facing connectivity issues, try restarting your modem/router to resolve any temporary network problems.

Check your Internet Speed

Running from the secrets in her past, Scottish doctor Mia Beaton thinks she’s going to New Zealand to attend her sister Cassy’s wedding. On arrival she’s shocked to learn Cassy has died, fallen from a mountain ridge. Believing Cassy was pushed and murdered, Mia sets about hunting for the killer. Stars Lauren Lyle (Outlander, Karen Pirie), Jay Ryan (Top of the Lake).

Restart Your router

Running from the secrets in her past, Scottish doctor Mia Beaton thinks she’s going to New Zealand to attend her sister Cassy’s wedding. On arrival she’s shocked to learn Cassy has died, fallen from a mountain ridge. Believing Cassy was pushed and murdered, Mia sets about hunting for the killer. Stars Lauren Lyle (Outlander, Karen Pirie), Jay Ryan (Top of the Lake).

How to restart

  • Power off your device.
  • Wait 10-30 seconds, then power it back on.

For exact steps, refer to your device's user guide to avoid any issues during reboot.

I have tried all the troubleshooting and it didn't work?

At this point, you would be best to get in touch with us by filling in the below form. Make sure you provide as much detail as possible, along with photos or videos.

Freeview Streaming TV App Contact Form

Check Your Internet Speed

Ensure your connection is fast enough for streaming. A minimum of 20mbps is recommended for good quality viewing. Perform a Speed Test (Link to chorus speed test)

Restart Your Modem/Router

If you're facing connectivity issues, try restarting your modem/router to resolve any temporary network problems.

Check your Internet Speed

Running from the secrets in her past, Scottish doctor Mia Beaton thinks she’s going to New Zealand to attend her sister Cassy’s wedding. On arrival she’s shocked to learn Cassy has died, fallen from a mountain ridge. Believing Cassy was pushed and murdered, Mia sets about hunting for the killer. Stars Lauren Lyle (Outlander, Karen Pirie), Jay Ryan (Top of the Lake).

Restart Your router

Running from the secrets in her past, Scottish doctor Mia Beaton thinks she’s going to New Zealand to attend her sister Cassy’s wedding. On arrival she’s shocked to learn Cassy has died, fallen from a mountain ridge. Believing Cassy was pushed and murdered, Mia sets about hunting for the killer. Stars Lauren Lyle (Outlander, Karen Pirie), Jay Ryan (Top of the Lake).

How to restart

  • Power off your device.
  • Wait 10-30 seconds, then power it back on.

For exact steps, refer to your device's user guide to avoid any issues during reboot.

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Other FAQs

Missing channels TV Guide Issues (EPG) Loss of Reception (No Signal message on screen)

FAQ Categories

General Recording Streaming Accessibility & Features Setup & Equipment Technical Help TV Guide & Channels Satellite transition April 2025

Channels

Network Status

UHF
All Good
UHF
Satellite
All Good - expect outages 7 & 8 March

Planned outage 00:15-6am on Fri 7 Mar & Sat 8 Mar: Satellite channels will be off air as New Zealand satellite operators carry out satellite testing.

If you've lost Sky Open (ch15), eden+1 (ch18), Bravo+1 (ch9) and Al Jazeera (ch20), please see here.

Satellite
Streaming
All Good
Streaming
EPG
All Good
EPG

Note: The UHF and Satellite network status info is provided directly by transmission providers and broadcasters.

Network Status

Get in touch

Need help with your Freeview setup or have questions about our channels and services? We're here to help.

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